Document Title: Privacy Policy
Version: Version 1.0
Effective Date: 9/7/2026
Last Reviewed: 9/7/2026
At Silver Robin Publishing Ltd. we are committed to protecting your privacy and handling your personal information responsibly.
As a publisher and distributor of digital educational and informational content, we recognise that trust is an essential part of every relationship with our customers.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, purchase our content, subscribe to our services or otherwise interact with our business.
We aim to explain these matters clearly and transparently, helping you understand not only what information we collect, but also why we collect it and how it is protected.
This Privacy Policy should be read alongside our:
Silver Robin Publishing Ltd. is a United Kingdom publishing company specialising in the publication and distribution of digital educational and informational content.
For the purposes of applicable data protection legislation, Silver Robin Publishing Ltd. is the data controller responsible for determining how your personal information is processed.
1.1 Company Information
Company Name: Silver Robin Publishing Ltd.
Company Registration Number: 17119285
Registered Office: 300 Ellerdine Road, Hounslow, England, TW3 2PY
Website: www.silverrobinpublishing.com
Protecting personal information is an important part of operating our business responsibly.
We are committed to:
We regularly review our practices to help ensure that customer information continues to be handled responsibly as our business develops.
The information we collect depends upon how you interact with our website and services.
3.1 Information You Provide
You may provide us with information including:
We collect this information when you:
3.2 Payment Information
Payments are securely processed by authorised third-party payment providers, including Stripe.
We do not store or have access to your complete payment card details.
Payment providers process financial information in accordance with their own privacy and security policies.
3.3 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
This information helps us understand how our website is being used and allows us to improve the experience we provide.
We use personal information only where we have a legitimate reason for doing so.
Depending on your interaction with our business, your information may be used to:
Where you have chosen to receive marketing communications, we may also use your information to inform you about new publications, services or other developments that we believe may be of interest.
You may unsubscribe from marketing communications at any time.
Transactional communications relating to purchases or subscriptions will continue where necessary to provide our services.
Where required by applicable data protection legislation, we process personal information using one or more of the following lawful bases:
Where processing is based upon consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
We treat your personal information with care and do not sell your personal information to third parties.
However, in order to operate our business and provide our services, we may share information with carefully selected third-party service providers where it is necessary to do so.
We only share the information required for those providers to perform their services on our behalf.
6.1 Payment Providers
Payments made through our website are processed by authorised third-party payment providers, including Stripe.
These providers securely process payment information in accordance with their own privacy policies and applicable security standards.
We do not receive or store your complete payment card details.
6.2 Website Hosting and Cloud Services
Our website and digital content may be hosted using trusted third-party hosting and cloud service providers.
These providers assist us in operating our website, storing data securely and delivering our content to customers.
6.3 Email and Customer Communications
We may use third-party providers to:
These providers process information only for the purposes instructed by Silver Robin Publishing Ltd.
6.4 Analytics and Website Performance
We may use website analytics services to help us understand:
Analytics information is used to improve our website and services.
6.5 Advertising and Marketing
Subject to applicable consent requirements, we may use advertising technologies such as the Meta Pixel and similar tools to better understand the effectiveness of our marketing activities.
These technologies help us measure website activity following advertising campaigns and improve future communications with prospective customers.
Further information regarding cookies and similar technologies is available within our Cookie Policy.
6.6 Legal and Regulatory Requirements
We may disclose personal information where required:
As a United Kingdom business, some of the third-party providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection legislation.
Where required, these safeguards may include:
Protecting customer information is an important part of our business.
We implement appropriate technical and organisational measures designed to protect personal information against:
These measures are regularly reviewed as our business and technology develop.
Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected.
Retention periods may vary depending upon the nature of the information and our legal obligations.
We may retain information for purposes including:
Where information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in an appropriate manner.
Where permitted by applicable law, we may contact customers regarding:
Marketing communications will only be sent where we have an appropriate lawful basis for doing so.
Customers may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained within our emails or by contacting us directly.
Please note that transactional communications relating to purchases, subscriptions or customer support may still be sent where necessary to provide our services.
We do not currently use personal information to make decisions based solely on automated processing where those decisions produce legal or similarly significant effects for individuals.
Should this change in the future, we will update this Privacy Policy accordingly and, where required by law, provide appropriate information regarding such processing.
Depending upon your location and the data protection laws that apply to you, you may have certain rights regarding your personal information.
These rights may include:
These rights are not absolute and may be subject to legal limitations or exemptions.
12.1 Exercising Your Rights
If you wish to exercise any of your privacy rights, please contact us using the details provided at the end of this Privacy Policy.
To help protect your personal information, we may request reasonable evidence of your identity before responding to certain requests.
We aim to respond to legitimate requests within the timeframes required by applicable data protection legislation.
Our website, publications and services are intended for individuals aged eighteen (18) years or older.
We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been collected without appropriate authorisation where required, we will take reasonable steps to remove that information as soon as practicable.
Parents or guardians who believe a child may have provided personal information should contact us promptly.
Our website or publications may contain links to third-party websites, software platforms or online services.
These external websites operate independently from Silver Robin Publishing Ltd. and have their own privacy policies and terms of use.
We are not responsible for the privacy practices, security or content of third-party websites.
Customers are encouraged to review the privacy policies of any third-party websites they choose to visit.
As our business develops, we may update this Privacy Policy from time to time.
Updates may be made to reflect:
The latest version of this Privacy Policy will always be published on our website together with its effective date.
Where changes materially affect the way in which personal information is processed, we will take reasonable steps to notify customers where appropriate.
If you have any questions regarding this Privacy Policy, your personal information or the way in which we process personal data, please contact us using the details below.
Silver Robin Publishing Ltd.
Registered Office: 300 Ellerdine Road, Hounslow, England, TW3 2PY
Company Registration Number: 17119285
Website: www.silverrobinpublishing.com
16.1 Complaints
We hope that we can resolve any concerns regarding your personal information directly.
If you remain dissatisfied, you may have the right to lodge a complaint with the data protection authority responsible for your country or jurisdiction.
For individuals in the United Kingdom, the supervisory authority is the Information Commissioner's Office (ICO).
Document Title: Privacy Policy
Version: Version 1.0
Effective Date: 9/7/2026
Last Reviewed: 9/7/2026
Privacy Policy